How to Order from CNS

You can order from us via phone, fax, mail or on-line.

VISA or MasterCard Orders

If you are ordering with a Visa or MasterCard, you can immediately set up your profile and place an order. You can set up your profile at the beginning of your session by clicking on My Account, or you can wait until after you place your order and are ready to checkout.

Invoiced Orders

New Customers: Please complete our online credit application after you set up your profile. After this process is complete and your credit is approved, you can order online with a purchase order.

Existing Customers: If you have an established account with CNS and would like to order online, simply place your order, choose the "Pay by PO" option at checkout and follow the instructions.

Print A Blank Order Form

If you would like to print out a blank order form, click here .

Setting up Your Profile

Your profile is accessed by entering your email address and password. You can enter or change shipping addresss or change your password at anytime.

International Orders

All international orders must be placed by telephone and be pre-paid in US Dollars using VISA/MasterCard, international Money Order, or checks. Please contact a Customer Service Representative for shipping costs.

Video Previews

All of our titles are available at no charge to qualified instructors, health care professionals, and institutions.

VHS - Full Previews - (must be returned) -  Full VHS previews are available for a 30-day period, and must be returned to CNS Productions, Inc., after the period ends; if not returned an invoice will be issued for the cost of the title. It is the customer's responsibility to pay return shipping charges and fully insure preview videos. We cannot be responsible for uninsured previews that are lost or damaged in transit. Restricted to the continental US. If you have any questions, please call Customer Service at 800-888-0617.

DVD - Mini Preview - (no return necessary) This compilation DVD contains 5 to 7 minute-long highlights of the following titles, featuring a portion of each of the segments covered in the full version.

• Use, Abuse & Addiction
• Neurochemistry of Relapse & Recovery
• Methamphetamine: Neurochemistry & Recovery
• Marijuana: Neurochemistry & Physiology
• Medical Consequences of Addiction
• Co-Occurring Disorders
• Roots of Addiction

Examination Copies

CNS Publications, Inc. will provide an exam copy of Uppers Downers All Arounders to qualified college faculty, provided the text is being considered for course adoption. Please complete the request form and click Submit at the end of the page. Only those requests that contain your school's complete shipping address, and course details will be processed. We are unable to ship to P.O. Boxes or private residences.

Desk Copies

Once Uppers Downers All Arounders is adopted as a text and your bookstore has placed a minimum order of 10 copies, we will send a desk copy, an instructors manual and a test bank at no charge. Once your bookstore's cumulative order reaches 25 copies, we will send your department a PowerPoint presentation. Unless you have an established relationship with CNS Productions, we cannot process requests for desk copies over the phone or via email. You must submit your request by mail or fax on your department letterhead stating the name of the bookstore, the quantity ordered, the course title and your shipping address. All instructor materials are shipped via US Postal Service.

CNS Publications, Inc.
College Text Department
11 Almond Street
Medford, Oregon 97504

Shipping Information

We ship most orders within 24 hours via standard ground. Single book examination or single workbook orders and instructors' ancillary materials are sent US Postal Service. Orders to Alaska, Hawaii, or APO addresses are shipped via USPS Priority Mail.

We cannot ship UPS to post office boxes or to APO addresses.
Shipping damage MUST be reported within 15 days of invoice date.

Shipping Charges

Shipping charges vary depending on weight and destination. We ship textbooks, workbooks and videos via standard ground, unless otherwise directed by customer. Actual shipping charges are added to your invoice. If you have special shipping instructions call 800-888-0617 and ask to speak to Customer Service Representative.

Returns Policy

VHS/DVD Titles and PowerPoint Presentation
These products cannot be returned except in the case of damage during shipment or defects in manufacturing. Defective or broken tapes or DVDs must be reported within 30 days of invoice date. Please call Customer Service at 800-888-0617 for a Return Merchandise Authorization (RMA) and to make shipping arrangements. We will send you a replacement, or issue a credit once the defective merchandise has been received.

Text Book and Workbook Returns - current edition
We accept back 20% of an order within 5 months of invoice date and issue either a credit (valid for one year) or a refund check less a 10% restocking fee. Overstock books must be returned in saleable condition or they will be refused. Requests for return must be in writing and must include our invoice number. Send requests via:

Fax: 541-773-5905
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Mail: CNS Productions
11 Almond Street
Medford, Oregon 97504

A Return Merchandise Authorization (RMA) number will be issued and faxed or emailed to you. Shipping charges for all overstock book returns are the customer's responsibility. All return shipments must be fully insured, CNS will not be responsible for uninsured packages. Defective books will be replaced.

No returns on single books or on used books.

How to contact us

Our business hours are Monday through Friday, 8am to 4pm ~ Pacific Time (USA)

Mailing Address:

CNS Productions, Inc.
11 Almond Street
Medford, Oregon 97504

Phone: 800-888-0617
541-779-3361
FAX: 541-773-5905

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it